The Population Has Already Adopted Mobile

This is a first in a series of blogs that will discuss how to use mobile technology to promote your business.   However, before I can really proceed, I first need to discuss what the impact the smart phone has on our society.   My contention is that the population has already adopted mobile.

I recently gave a presentation on this subject and I asked the audience what they did with their smart phone.  In the short 5 minute exercise, this is what we came up  with:

GPS:   since this person’s iPhone begin to provide  turn by turn directions, they no longer used their Garmin.

Watch:  this person uses his smart phone to tell time and no longer wears a watch.  One person mentioned that he also used it as an alarm clock.

Comparison shopping / scanning bar codes:  One person admitted that they used their phone  when shopping  and scans the bar code of  a desired item.   It typically came up with a list of sites that offered  the  item for less.  More often than not, he would show  the item to the sales clerk and they would match it.

Camera/Video Camera:  interestingly enough the smartphone has devastated the point and click camera market

MP3/Video/Streaming Media Player:  people used it to play music and video both resident on the smartphone or streaming like from Pandora  or Netflix.

Social Media:  Many of the mentioned they accessed their social media from their Smart Phone

Internet / Internet Search:  One person mentioned that the smart phone became the ultimate arbiter of disputes

Email:  Most of the people accessed their email accounts from their smart phone.

Texting:  This was universal

Games:  This person admitted that he was addicted to Star Wars Angry Bird.

Pedometer:  One person was trying to lose weight and downloaded a pedometer app.  He used it to track his walking and weight.

Apps:  The pedometer brought up the subject of apps and the countless possibilities.  Other apps mentioned were calculators and tracking expenses.

Phone:  Close to the end of this exercise, we were reminded that smartphones could also be used as phones.

I had to stop the exercise after 5 minutes but it proved my point.  The smart phone has become key to our lives and clearly the group I talked to heavily used their smartphone.

Wireless Subscriptions Overtake Populations

Wireless Subscriptions Overtake Populations

To reinforce my contention, an interesting statistic is that the number of cell phones in the U.S. actually outnumber the population.

Hopefully, with your own experience you can accept my premise that the population has adopted mobile.  What’s interesting, is that most business, organizations, government agencies have yet to adopt a mobile strategy.  Many that have already done so have seen a good ROI.  In my next blog, I will discuss the three  pillars of developing a mobile strategy.

Cheers,

Rich Foreman

Apple Debuts iOS 7 at WWDC

ios7

Apple introduced iOS 7 last Monday at the annual Worldwide Developer’s Conference.  The reviews have been mixed. We’re waiting to see it for ourselves before we pass judgment.  As an iOS developer, we expect to the beta version of this to be released to us sometime next week.

Here’s some of the new features coming in  iOS 7:

iOS 7 Camera App:  Apple’s camera app has been updated with filters and the ability to share via  social media.

iTunes Radio:  From the way this is described, it sounds like Apple’s challenge to Pandora.  You can create custom radio  stations based on genre or artist.

Control Center:  This looks  like a much easier way to access the iPhone settings.  Currently you have  to launch the Setting App.  With Control Center, you can access the setting by swiping from the bottom.

Notifications Bar:  This has been redesigned to give you updates on text, tweets, shared photos, etc.

Smart Multitasking: The new multitasking features included new intelligent scheduling, opportunistic updates, adaption to network conditions, coalesced updates, and push triggers.

AirDrop:  I expected to see NFC introduced with iOS 7.  I think  AirDrop is their stop-gap solution.  AirDrop allows users to share files via Blue Tooth or WiFi  with people nearby (I hope they figured out a robust security protocol). 

Safari Redesign:  Safari has been updated with 3 D animated tabs and the ability to save your credentials via iCloud.

SiriThe voice is less robotic and you have choose between a male or female voice.  The voice recognition has been improved.  Siri uses Wikipedia, Twitter and Bing to research your questions.

Here’s Apple’s video introducing iOS 7.

-Rich Foreman

Marketers Shift Spending to Mobile

In 2013, Mobile, Social Lead Shift From Traditional Media to Digital. Mobile and social media were the two categories expected to see the most increased attention in 2013. In fact, more than eight in 10 of those polled named mobile media as a target for increased focus, while just over three-quarters of respondents said the same for social media. Read more

 

Marketing Research Chart: Top Mobile Marketing Objectives

Whenever marketers begin to investigate the implementation of a new tactic, it’s likely that the first questions asked are, “Why should I do this?” and “What are our goals in doing so?” Mobile is no exception.

When asked about their top objectives, 63% of respondents indicated they hoped to increase sales conversion, followed by increasing lead generation (55%) and lead nurturing (50%). As we learn — somewhat unsurprisingly — in subsequent charts in the Benchmark Report, sales conversion was the top choice for B2C companies, while their B2B counterparts focused on lead generation.

If you’re a B2B marketer, do you see mobile as a viable lead nurturing channel? What types of lead nurturing tactics have you employed in your mobile marketing? What restrictions, if any, have you faced in nurturing leads through mobile efforts?

Despite the fact that increasing sales conversion was a top mobile objective for 63% of marketers, improvement of the customer service experience was a low-ranking category, at just 19%.

Has your company used mobile to improve the customer shopping experience? How have these efforts paid off for your company? Does your company’s approach reflect these findings, or do you feel focusing on the lowest-ranked categories might benefit mobile efforts?

 

 

 

 

Mobile Apps: We Interrupt This Broadcast

In the month of November, we measured over a trillion events from over 250,000 applications created by more than 85,000 developers.  Events are actions completed by consumers inside apps such as completing a game level, making a restaurant reservation or tagging a song.  In November, we also measured over 60 billion sessions, which is the start and a stop of an application on a mobile smart device.  The chart below shows the growth in events tracked since May of 2008, when we first made our analytics service available to developers.  This growth reflects the growth of the app economy. Read More

In-Store Mobile Users Want Information, Experiences, & a Buddy

As we move into the holiday season,and marketers put their hair on fire over how much smartphones are hijacking their retail business, in most cases, mobile shoppers are using their phones to get validation of their purchase decision, not a deal that saves them just a few bucks but makes them wait days for delivery.  To be sure, comparison shopping is not dead, with 54% of the 1,000 mobile shoppers surveyed saying they have done so with their devices in-store. But almost as many (51%) also say they have looked up product reviews. In other words, retailers have an important opportunity to capture these information-hungry shoppers with their own branded content. About a third (33%) of in-store mobile users have gone to that store’s mobile site, for instance, for more information. And 28% have actually used that retailer’s app in the same store.

Among these connected shoppers, the most common in-store mobile activities included:

  • 54% Compared on a competitor’s site
  • 51% Looked up a product review
  • 45% Scanned a QR or barcode for product information
  • 33% Researched a product on the store’s site
  • 28% Used a company’s app in the store
  • 19% Checked in with location-based services
  • 18% Purchased a product from the store’s Web site
  • 17% Sent a text message for more information
  • 15% Purchased a product from a competitor
  • 14% Sent a text message to subscribe to a list

Read more 

Why You Need a Mobile Website

The mobile web is a fast-growing online arena. Home to more than 4 billion connected smartphones, statistics show that mobile use will overtake desktop traffic by 2014. This means that no matter what kind of business you run, your audience is on the mobile web, and you should be reaching them.

There is a particular behavior on mobile visits that’s quite different from a typical web visitor. Mobile searchers who land on your site are typically visiting your business or researching a purchase that they’re going to make. AlchemyViral has put together this incredibly informative infographic on mobile optimization.